CUSTOMER CARE

PAYMENT
ANDREA PASCUAL accepts payment via Afterpay, Visa, Mastercard, American Express, Diners Club, Discover, Interac, Shop Pay, Apple Pay, Google Pay, Paypal, Bancontact, iDEAL. 

 

CURRENCY & EXCHANGE RATES
All prices are listed in CAD / USD / EUR / GBP.

Exchange rates may be determined by the purchaser’s financial institution at the time of purchase.

ANDREA PASCUAL is not responsible for any currency exchange fees that are charged by the purchaser’s financial institution at the time of purchase.

IMPORT DUTIES & TAXES
Import duties and taxes are the responsibility of the purchaser. ANDREA PASCUAL is not responsible for customs fees or taxes that may incur upon delivery.

SHIPPING

We ship to Canada, USA, EU, and UK via UPS / DHL / Canada Post / Chit Chats.
Flat shipping rates are calculated at checkout.

Please allow 2-4 business days to process your order.
We will provide you with a tracking number upon processing your order.

Please allow 10-14 business days for delivery.

We are not responsible for customs fees or taxes that incur upon delivery.
We are not responsible for delays or lost or stolen items that may occur upon delivery.

 

RETURNS

We offer a full refund on returns within 7 days of delivery date.

  1. Items returned after 7 days of delivery date will not be eligible for a return.
  2. Items must be returned in original condition: unworn, unaltered, and not washed or dry cleaned.
  3. Items must be returned in original packaging with all original tags and packaging.

Please contact andrea (@) andreapascual (dot) co to process a return.

 

REFUNDS
Refunds will be given back to the original payment method within 5 business days of accepting a returned item. Refunds are subject to our return policy. If accepted, a refund confirmation will be sent to the purchaser’s email address used at the time of purchase. We are not responsible for processing delays that may occur due to the purchaser’s financial institution.

Shipping fees are not eligible for a refund.

 

SALES TAX
Sales tax is applied to all purchases made within Canada.

 

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